Privacy Policy - GlobTalk
Last updated: April 7, 2026 (current)
1. Introduction and Scope
This Privacy Policy governs how GlobTalk (“we,” “us,” or “our”) collects, processes, and safeguards your personal information when you access our website, mobile application (“App”), or any related services, including voice calls, messaging, payments, and eSIM-based mobile data connectivity services.
This Policy applies to all interactions with our platform, whether as a registered user, visitor, or through third-party integrations, ensuring transparency about your data rights and our obligations under global regulations such as the GDPR and CCPA.
This Privacy Policy governs how GlobTalk (“we,” “us,” or “our”) collects, processes, and safeguards your personal information when you access our website ( globtalk ), mobile application (“App”), or any related services (e.g., voice calls, messaging, or payment functionalities), and it applies to all interactions you have with our platform, whether as a registered user, visitor, or through third-party integrations, ensuring transparency about your data rights and our obligations under global regulations like the GDPR and CCPA.
2. Definition of Personal Information
Personal Information refers to any data that directly or indirectly identifies you, including but not limited to:
- Contact details (phone number, email address)
- Account credentials (passwords, OTPs)
- Device identifiers (IP address, IMEI, advertising IDs)
- Usage data (call logs, message records, transaction history)
- eSIM-related technical identifiers (IMSI, MSISDN, network session data)
- Location data (where enabled)
All such data is processed in accordance with applicable laws.
3. Data Collection and Categories
We collect personal information through the following means:
a. Account Registration
- Phone number, email, and verification details
b. Service Usage
- Call logs, messaging records, payment receipts
- eSIM usage data (data consumption, activation status, network connectivity logs)
c. eSIM Purchases and Activation
When you purchase or activate an eSIM, we may collect:
- Full name and contact details
- Billing and payment information
- Device type and compatibility data
- Country/location of usage
- Identity verification data (e.g., ID documents) where required for regulatory compliance (eKYC)
d. Automatic Data Collection
- Device metadata (OS, model, browser type)
- IP address and approximate location
- Crash logs and diagnostics
e. Customer Support & Communication
- Feedback, complaints, chat logs
f. Third-Party Sources
- Fraud detection partners
- Analytics providers (e.g., Google Analytics, Firebase)
- Distribution or reseller partners
4. Purposes of Data Processing
We process your data for the following purposes:
- To provide core services (calls, messaging, eSIM connectivity)
- To process payments and manage subscriptions
- To activate and manage eSIM profiles and data plans
- To ensure network connectivity through telecom partners
- To improve services through analytics and usage trends
- To prevent fraud and unauthorized use
- To comply with legal obligations (including identity verification where required)
- To send service-related communications (e.g., activation instructions, usage alerts)
- To send marketing communications (only with your consent)
5. Data Sharing and International Transfers
We may share your data with:
a. Telecommunications & Network Providers
To enable eSIM functionality, we share limited technical data only, such as:
- IMSI (subscriber identity)
- MSISDN (mobile number identifier)
- IP address for routing connectivity
These providers cannot access your personal identity (name, email, payment details) or browsing content.
b. Service Providers
- Payment processors
- Cloud hosting services
- Analytics platforms
c. Legal Authorities
Where required by law or regulatory obligations
d. Business Transfers
In case of mergers, acquisitions, or restructuring
International Transfers
Your data may be processed globally. We apply safeguards such as Standard Contractual Clauses to ensure protection.
6. Cookies and Tracking Technologies
We use:
- Cookies (session management, preferences)
- Mobile advertising IDs
- Analytics tools (Firebase, Adjust, Google Analytics)
These help us improve performance, monitor usage, and personalize your experience. You can manage preferences in settings or our Cookies Policy.
7. Data Retention and Deletion
We retain data only as necessary:
- Account data: until deletion
- Transaction and telecom logs: up to 3 years (or as required by law)
- eSIM usage and connection logs: retained for operational and legal compliance purposes
After this, data is securely deleted or anonymized. Backup copies may persist temporarily.
8. Security Measures and Breach Protocols
We implement:
- End-to-end encryption (HTTPS, secure telecom protocols)
- Role-based access controls
- Secure storage systems
- Regular audits and vulnerability testing
In case of a data breach, we notify affected users and authorities within 72 hours where required.
9. Your Rights and Choices
Depending on your jurisdiction, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
Requests can be submitted via support@globtalk.com, with responses provided within 30 days after identity verification.
10. eSIM-Specific Privacy Considerations
- eSIM services require interaction with telecom partners for connectivity
- Only minimal technical data is shared for service functionality
- Your browsing activity is not linked to your identity by network providers
- All data transmissions are encrypted
- In some countries, identity verification (eKYC) may be required before activation
11. Children’s Privacy
GlobTalk does not knowingly collect data from users under 16 years of age. If identified, such data will be deleted unless parental consent is provided.
12. Policy Updates and User Notification
We may update this Policy to reflect changes in services (including eSIM features) or legal requirements.
Material updates will be communicated via:
- Email notifications
- In-app alerts
Continued use of GlobTalk constitutes acceptance of updates.
12. Contact Information and Dispute Resolution
For privacy-related inquiries, complaints, or to exercise your rights, contact our Data Protection Officer at support@globtalk.com or by mail to admin@globtalk.com, and if disputes arise, we encourage mediation but acknowledge your right to escalate issues to supervisory authorities like the relevant Data Protection Authority in your jurisdiction.