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Terms & Conditions - GlobTalk Referral Program

Last updated: July 1, 2025 (current)

1. Introduction and Acceptance

GlobTalk LLC (“GlobTalk,” “we,” “us,” or “our”) provides voice over IP (VoIP), messaging, eSIM connectivity, and related telecommunication services through the GlobTalk mobile application and website (globtalk). By accessing or using the Licensed Application, website, eSIM services, referral program, or any related services (collectively, the “Services”), you agree to be legally bound by these Terms and Conditions (“Terms”). If you do not agree, you must immediately stop using the Services.

2. Eligibility and Account Responsibility

You must be at least 16 years old, or the minimum legal age in your jurisdiction with parental consent (minimum 13 where permitted).

You are responsible for:

  • Maintaining account confidentiality
  • All activity under your account
  • Ensuring your device is compatible and unlocked (for eSIM use)

We may request identity or age verification at any time.

3. eSIM Services (Important Conditions)

GlobTalk provides digital eSIM connectivity services that require an eSIM-compatible, unlocked device.

3.1 Device Requirements

You are solely responsible for ensuring:

  • Your device supports eSIM technology
  • Your device is not carrier-locked
  • You have stable internet access for activation

3.2 eSIM Activation & Usage

  • eSIMs are delivered digitally and activated via installation
  • Once activated, usage begins immediately
  • Data plans are prepaid and time/usage-based

3.3 Network Dependency

We partner with global telecom providers. Service quality depends on:

  • Local network availability
  • Device compatibility
  • Regional regulations

We do not guarantee uninterrupted service.

4. Emergency Services Disclaimer

GlobTalk Services do not support emergency calling (e.g., 112, 911).

You must maintain alternative means of contacting emergency services. We are not liable for any inability to reach emergency numbers.

5. Premium & Restricted Numbers

You are strictly prohibited from using GlobTalk to contact:

  • Premium-rate numbers (e.g., 1-900 numbers)
  • Value-added service lines
  • Fraudulent or illegal call routing systems

Violations may result in immediate suspension without refund.

6. Geographic Compliance

You are responsible for ensuring your use of GlobTalk complies with all local laws and telecom regulations. We are not responsible for service restrictions imposed by your country or network providers.

7. Messaging & Communication Data

We process:

  • Phone numbers
  • Message content
  • Delivery logs and timestamps
  • Metadata for routing and security

This data is used strictly to provide services, ensure delivery, and prevent fraud.

8. No Sale of Personal Data

We do not sell or rent your phone number or messaging data.

Data is shared only with:

  • Telecom carriers
  • Messaging infrastructure providers
  • Payment processors
    Strictly for service delivery and compliance.

9. Fair Use Policy (Calls & Messaging)

Unlimited plans are subject to fair use limits based on normal consumer behavior.

Prohibited:

  • Automated dialing systems
  • Call centers or commercial resale
  • Abuse, spam, or abnormal usage patterns

We may throttle, suspend, or terminate accounts for misuse.

10. Account Credits & Expiration

Credits expire after 365 days of inactivity, defined as:

  • No logins
  • No calls
  • No messages

Expired credits are non-refundable and non-transferable.

11. Pricing & Billing

  • Prices are shown in-app or on our website
  • Prices may change with notice
  • Continued use after changes constitutes acceptance
  • Disputed charges must be reported within 30 days

12. Refund Policy (General Services)

All purchases are generally non-refundable except where required by law.

Refunds may be granted if:

  • Service fails due to our fault
  • eSIM is incompatible or defective (not device-related)
  • Service is not delivered

Refunds are not available for:

  • Used data
  • Activated eSIMs (unless faulty)
  • Fraudulent claims

13. Account Suspension & Termination

We may suspend or terminate accounts without notice for:

  • Fraud or abuse
  • Chargeback attempts
  • Referral manipulation
  • Illegal usage
  • Policy violations

Credits may be forfeited upon termination.

14. License of Use

We grant you a limited, non-exclusive, non-transferable license to use GlobTalk Services for personal use only.

You may not:

  • Reverse engineer the app
  • Resell services
  • Use for commercial call routing
  • Interfere with system integrity

15. Service Limitations

We are not responsible for:

  • Network outages
  • Call drops
  • Message delays
  • Internet disruptions
  • Device-related failures

We may limit service usage to maintain network stability.

16. Third-Party Providers

We rely on third-party telecom and infrastructure providers.

We are not responsible for third-party service failures or changes.

17. Data Protection

We process personal data in accordance with our Privacy Policy to:

  • Deliver services
  • Prevent fraud
  • Improve performance
  • Comply with legal obligations

18. Messaging Consent

By using GlobTalk, you consent to receive:

  • OTPs
  • Account alerts
  • Service notifications
  • Optional marketing messages

You may opt out of promotional messages at any time.

19. Messaging Terms

  • Message frequency may vary
  • Standard carrier charges may apply
  • Carriers are not responsible for delayed delivery
  • You may opt out by replying STOP

20. Prohibited Messaging Use

You may not use GlobTalk for:

  • Spam or phishing
  • Fraud or deception
  • Illegal content distribution
  • Abuse of telecom networks

REFERRAL PROGRAM TERMS

21. GlobTalk Referral Program

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you re-subscribe.

The referral program allows users to earn rewards for referring new customers.

21.1 Eligibility

Participants must have an active GlobTalk account in good standing.

22. Referral Rewards

For Referrers

You earn rewards when a referred user completes a valid purchase.

Rewards may include:

  • Account credits (HolaCoins equivalent or internal credits)
  • Cash rewards via third-party payout providers

Rewards are issued only after successful first purchase by the referee.

For Referees

New users receive:

  • A discount on first purchase (where applicable)

23. Fraud & Abuse (Referral Program)

We strictly prohibit:

  • Fake accounts
  • Self-referrals
  • Bot-generated signups
  • Manipulation of reward systems

We reserve the right to:

  • Reverse rewards
  • Suspend accounts
  • Block participation permanently

25. Termination & Suspension

We may remove users from the referral program or terminate accounts for:

  • Fraud
  • Abuse
  • Policy violations
  • Suspicious activity

26. Governing Law & Disputes

These Terms are governed by the laws of Ghana. All disputes shall be resolved in the courts of Accra, Ghana, unless mandatory consumer laws state otherwise.

27. Amendments

We may update these Terms at any time. Continued use after updates constitutes acceptance.

28. Contact Information

For support:
📧 support@globtalk.com
📧 admin@globtalk.com

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